Customer Support
Shipping Policy
Last updated: June 28, 2026
Free Shipping
On orders above ₹499
1–2 Days
Order processing time
3–7 Days
Standard delivery
Pan-India
Delivery coverage
S3 Global Foods ships pan-India through trusted logistics partners. This Shipping Policy outlines our delivery timelines, charges, coverage areas and everything you need to know from the moment you place an order to the moment it arrives at your door.
1. Shipping Overview
All orders placed on our website are dispatched from our warehouse in Navi Mumbai, Maharashtra. We partner with reputed courier services including Delhivery, Blue Dart, Ekart and DTDC to ensure reliable and timely delivery across India.
Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed after 2:00 PM IST or on Sundays and public holidays will be processed on the next business day.
2. Shipping Charges
| Order Value | Shipping Charge | Notes |
|---|---|---|
| Below ₹499 | ₹49 flat | Standard delivery |
| ₹499 and above | FREE | Standard delivery included |
| Bulk / B2B orders | Negotiated rate | Contact us for a quote |
| Remote / hilly areas | ₹79 flat | Applies to select PIN codes |
Shipping charges are calculated at checkout based on your delivery PIN code and order value. The final charge is displayed before payment confirmation.
3. Delivery Timelines
Estimated delivery timelines from the date of dispatch are as follows:
Metro Cities
2–4 Business Days
Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad
Tier 2 & 3 Cities
4–6 Business Days
Most state capitals and major towns across India
Remote & Hilly Areas
7–12 Business Days
North-East India, J&K, Ladakh, Andaman & Nicobar, Lakshadweep
These are estimated timelines from the date of dispatch and do not include order processing time (1–2 business days). Delays may occur during peak seasons, public holidays or due to circumstances beyond our control such as weather disruptions or logistics partner delays.
4. Delivery Coverage
We deliver to all 28 states and 8 Union Territories across India. This includes serviceable PIN codes in:
- All major metro cities and their suburbs
- Tier 2 and Tier 3 cities and towns
- Select rural and semi-urban PIN codes serviced by our logistics partners
- North-East India, Jammu & Kashmir, Ladakh, Andaman & Nicobar Islands and Lakshadweep (extended timelines apply)
If your PIN code is not serviceable at the time of checkout, you will be notified before payment. In such cases, please contact us at [email protected] — we will try to find an alternative delivery arrangement for you.
5. Order Processing
Once your payment is confirmed, your order enters our processing queue. Here is what happens next:
Payment Confirmed
You receive an order confirmation email with your Order ID and a summary of items.
Order Picked & Packed
Our warehouse team picks, quality-checks and packs your order within 1–2 business days.
Handed to Courier
Your packed order is handed over to our logistics partner and a tracking number is generated.
Dispatch Notification
You receive a dispatch email and/or SMS with your tracking number and courier details.
Out for Delivery
The courier delivers your order to the address provided at checkout.
6. Order Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number to track your shipment directly on the courier partner's website.
If you have not received a tracking number within 3 business days of placing your order, please contact us at [email protected].
7. Failed Deliveries & RTO
A delivery attempt is considered failed if:
- The recipient is unavailable at the delivery address
- The address provided is incomplete or incorrect
- The delivery location is inaccessible
- The recipient refuses to accept the package
Our courier partners make up to 3 delivery attempts before marking the shipment as Return to Origin (RTO). Please ensure your delivery address and contact number are accurate at the time of checkout.
For prepaid orders returned to origin due to failed delivery, a refund will be issued after deducting the forward and return shipping charges. Re-delivery of RTO orders may incur an additional shipping fee.
8. Bulk & B2B Orders
For bulk orders, institutional purchases or B2B supply arrangements, special shipping terms apply:
Bulk orders (above ₹5,000) are dispatched within 48 hours of order confirmation
Freight charges for large consignments are calculated separately and communicated before dispatch
We offer dedicated account management for regular B2B customers
Custom packaging and labelling options are available for distributor and OEM orders
To discuss bulk shipping arrangements, please contact our B2B team at [email protected] or visit our Distributor page.
9. Contact Us
For any shipping-related queries, tracking issues or delivery concerns, please reach out to us:
S3 Global Foods Pvt. Ltd. — Customer Support