Customer Support
Refund & Return Policy
Last updated: June 28, 2026
48 Hours
Report window after delivery
7 Days
Return request deadline
5–7 Days
Refund processing time
At S3 Global Foods, your satisfaction is our priority. We stand behind the quality of every product we ship. This Refund and Return Policy explains the conditions under which returns and refunds are accepted, and the steps to follow if you are not satisfied with your order.
1. Policy Overview
We accept return and refund requests for products that are damaged, defective or incorrectly delivered. As our products are food items, we are unable to accept returns for change of mind or personal preference once a product has been delivered in good condition.
All return requests must be raised within 7 days of delivery. Damage or defect reports must be submitted within 48 hours of delivery with supporting photographs.
2. Return Eligibility
You may request a return or refund if:
The product was delivered in a physically damaged or broken condition
The product has a manufacturing defect (e.g. compromised seal, foreign matter)
The wrong product was delivered (different SKU, flavour or pack size from what was ordered)
The product delivered is past its best-before date at the time of delivery
The product is missing from your order (partial delivery)
3. Non-Returnable Items
The following are not eligible for return or refund:
Opened, partially consumed or tampered products (unless defective)
Products returned more than 7 days after delivery
Products damaged due to improper storage, handling or misuse by the customer
Change of mind, taste preference or dislike of flavour
Products purchased during clearance or final-sale promotions (marked as non-returnable at time of purchase)
Free gifts or promotional items included with an order
4. How to Initiate a Return
Follow these steps to raise a return or refund request:
Contact Support
Email us at [email protected] within 48 hours (for damage/defects) or 7 days (for other eligible issues) of receiving your order.
Provide Order Details
Include your Order ID, the product name and pack size, a description of the issue, and clear photographs of the product and packaging.
Await Confirmation
Our team will review your request within 2 business days and confirm whether your return is approved.
Return Pickup (if applicable)
For approved returns, we will arrange a reverse pickup at no cost to you. Please keep the product in its original packaging.
Refund or Replacement
Once the returned product is received and inspected, your refund or replacement will be processed within 5–7 business days.
5. Refund Process & Timeline
Once your return is approved and the product is received and inspected by our team, refunds are processed as follows:
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| UPI | Original UPI ID | 3–5 business days |
| Credit / Debit Card | Original card | 5–7 business days |
| Net Banking | Original bank account | 5–7 business days |
| Digital Wallet | Original wallet | 2–3 business days |
| Cash on Delivery | Bank transfer (NEFT) | 7–10 business days |
Refund timelines are subject to bank and payment gateway processing times and may vary slightly. You will receive an email confirmation once the refund has been initiated from our end.
6. Replacements
In many cases, we offer a free replacement as an alternative to a refund. Replacements are dispatched within 2–3 business days of return approval and are subject to product availability. If the product is out of stock, a full refund will be issued instead.
Replacement orders are shipped to the same delivery address as the original order. If you require delivery to a different address, please inform our support team at the time of raising the request.
7. Damaged or Defective Goods
If your order arrives visibly damaged — broken packaging, leaking product, crushed carton — please:
- Do not discard the packaging or product
- Photograph the outer packaging, inner packaging and the product itself
- Email the photographs along with your Order ID to [email protected] within 48 hours of delivery
Damage reports submitted after 48 hours of delivery may not be eligible for a refund or replacement, as we are unable to verify transit-related damage beyond this window.
8. Order Cancellations
Orders may be cancelled before they are dispatched from our warehouse. To cancel an order, contact us immediately at [email protected] with your Order ID.
- Cancellations requested before dispatch: full refund processed within 3–5 business days
- Cancellations requested after dispatch: the order cannot be cancelled; please follow the return process once delivered
- Orders that fail payment verification are automatically cancelled and any amount debited is refunded in full
We reserve the right to cancel orders in cases of pricing errors, stock unavailability or suspected fraudulent activity. In such cases, a full refund will be issued automatically.
9. Contact Us
For all return, refund or cancellation queries, please reach out to our customer support team:
S3 Global Foods Pvt. Ltd. — Customer Support