Legal
Privacy Policy
Last updated: June 28, 2026
S3 Global Foods Pvt. Ltd. (“S3 Global Foods”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://s3globalfoods.com or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Personal Information You Provide
When you place an order, contact us, or register on our site, we may collect:
- Full name and contact details (email address, phone number)
- Delivery address (street, city, state, PIN code)
- Payment information — processed securely via Razorpay; we do not store card details
- Order history and preferences
- Messages or enquiries submitted through our contact or distributor forms
Information Collected Automatically
When you browse our website, we automatically collect certain technical data including:
- IP address and approximate geographic location
- Browser type, version and operating system
- Pages visited, time spent and referring URLs
- Device identifiers and screen resolution
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including dispatch and delivery notifications
- Send transactional emails (order confirmation, shipping updates, invoices)
- Respond to your enquiries and provide customer support
- Improve our website, products and services based on usage patterns
- Send promotional communications — only with your consent, and you may opt out at any time
- Comply with legal obligations under applicable Indian law (including GST and consumer protection regulations)
- Detect and prevent fraud or unauthorised access
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted to and from our website, secure server infrastructure, and access controls limiting who can view your data. Payment transactions are processed exclusively through Razorpay's PCI-DSS compliant gateway — we never store your card or banking details on our servers.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorised use of your account.
6. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years in compliance with Indian GST and accounting regulations. You may request deletion of non-legally-required data at any time.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms, logistics portals or partner sites). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please reach out to us: